Terms & Conditions
Quotations are valid for three weeks from the date they are discussed with you. After this time, we reserve the right to change the price.
We prefer two weeks' notice when ordering with us. We may accept less notice if we have the availability. Orders are taken on first come first served basis, so the more notice you can give us the better. All cakes are decorated by hand and are unique to you, we therefore require sufficient time to be able to complete each order.
Placing an order and paying a deposit atomically signifies your acceptance of these terms and conditions.
Payment of Deposits:
A non-refundable deposit is required to secure your order. Please be aware that until your deposit is paid the date is still available to other customers.
Payment can be made via bank transfer or cash.
Payment of the Final Balance:
Final payment can be made on collection (by cash) or by bank transfer prior to collection.
Any changes to your order will be accepted up to 2 weeks prior to the due date. All changes may incur a charge.
Orders can be collected from our premises at a prior agreed time/date. We recommend that cakes are placed flat in the boot of your car, not on a seat where they can slide and tip and become damaged. They cease to be our responsibility once they have left our premises.
Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession if it is collected. Additionally, if a cake is delivered and signed for, any damage thereafter ceases to be our responsibility.
All orders should be put in a fridge as soon as possible. When displaying the cake at event make sure the room is cool, cake has been sufficiently chilled in fridge and not near direct sunlight.
You cake is made to ensure it is fresh for the date of your event, we cannot guarantee its quality if it is consumed in the days after the event. Our cakes are made entirely of natural ingredients, so we would like to remind you that because of this they will not have the extended shelf life of most supermarket cakes which contain additives and preservatives.
Buttercream cakes are best eaten at room temperature. Allow the cake to reach room temperature before serving.
Cancellation by Customer:
The deposit paid for all cakes are non-refundable in the event of you wishing to cancel your order.
If you postpone the event we will endeavour to transfer your order providing the date is suitable for Ginger's Cakes. Otherwise, it will be treated as a cancellation, with the terms above applicable.
Cancellation by Ginger's Cakes:
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill-health for example. In this situation we will refund, in full, any money taken. We will also help you find an alternative cake maker.
We reserve the right to decline to make cakes based on copyrighted image/characters. If we are asked to copy the work of another cake maker, we will never guarantee to give you a cake exactly the same, it will be our interpretation.
We must make it clear that when we are asked to match decorations, etc, to a specific colour we will do our best but cannot guarantee to do so exactly as we are working within the limitations of food colouring. Additionally, if colour matching is very important to you please provide a swatch of the colour you would like, or a picture if appropriate.
Our advice on how many each cake will feed are intended as a guide only. The number of portions obtained will vary dependent on the person cutting the cake.
All tiered cakes contain some inedible items, e.g. support dowels, ribbon, wires, flower tape, plastic figurines. We will make you aware of this but it is your responsibility to ensure all these items are removed before eating.
Sometimes it is necessary when making your cake to change certain features of the design because they are not working out or may compromise the quality of the finished cake (e.g. buttercream melting in hot weather). In such circumstances, we reserve the right to change the design and/or specification.
We reserve the right to use any photographs of your cake to be posted on social media without compensation to you.
In the highly unlikely event of a complaint we ask you to notify us immediately if the complaint is to do with the appearance of the cake. We will then arrange for the cake to be collected and assessed.
In the event of the complaint about the taste/quality of the actual cake, the whole cake must be returned for testing and evaluation.
No complaint will be accepted without the product being returned for evaluation.
No refund will be given if a cake is consumed, regardless of the type of complaint